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Shipping Policy

Last Updated: 20.11.2025

Thank you for shopping with Sunny Sanyal. This Shipping Policy outlines how your orders are processed, shipped, and delivered.

1. Order Processing Time

  • Orders are typically processed within 1–3 business days after payment confirmation.

  • Processing may take longer during peak seasons, sales, or holidays.

  • Orders placed on weekends or public holidays will be processed the next business day.

2. Shipping Methods & Delivery Time

We partner with trusted courier services for reliable and safe deliveries.

India (Domestic Shipping)

Estimated delivery time: 3–7 business days after dispatch.

3. Shipping Fees

Shipping charges are calculated at checkout based on:

  • Delivery location

  • Weight and size of items

  • Courier service rates

Any applicable customs, duties, or taxes (for international orders) are the responsibility of the customer.

4. Tracking Your Order

Once your order is shipped:

  • You will receive an email or SMS with a tracking number

  • Tracking updates depend on the courier service

Tracking may take 24–48 hours to activate after dispatch.

5. Incorrect or Incomplete Address

Please ensure the shipping address is accurate.

We are not responsible for delays or non-delivery caused by:

  • Incorrect addresses

  • Missing information

  • Unreachable phone number

If the package is returned to us, the customer must pay reshipping charges.

6. Delays in Delivery

Delays may occur due to:

  • Weather conditions

  • Logistics issues

  • Public holidays

  • Courier service disruptions

We cannot guarantee exact delivery dates but will assist in tracking your package.

7. Damaged or Lost Packages

If your package is:

Damaged:

Contact us within 48 hours of delivery with unboxing photos.

We will replace or resolve the issue depending on availability.

Lost:

If a courier confirms a package is lost, we will resend your order or issue a refund.

8. Return-to-Sender Packages

If a package is returned to us due to:

  • Wrong address

  • Failed delivery attempts

  • Customer unavailability

Reshipping fees will apply.

9. Contact Information

For shipping-related questions, contact us:

Email: hq.sunnysanyal@gmail.com

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